Refund policy

NexgenPetMarket

At NexGenPetMarket, we aim to ensure customer satisfaction while maintaining fair and transparent policies.

Returns

You may request a return within 30 days of receiving your order.

To qualify for a return:

  • Item must be unused and in original condition
  • Original packaging is required
  • Proof of purchase must be provided

The following items are non-returnable:

  • Gift cards
  • Final sale or clearance items
  • Custom or personalized products

Dropshipping Disclosure

NexGenPetMarket operates as a dropshipping retailer. Products are shipped directly from trusted third-party suppliers, and return instructions may vary depending on the supplier.

Refunds

  • Once the returned item is received and inspected:
  • You will be notified of approval or rejection
  • Approved refunds are issued to the original payment method within 7–10 business days
  • Original shipping fees are non-refundable unless the item is defective or incorrect
  • Return Shipping

Customers are responsible for return shipping unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of delivery with photos and your order number.

📧 support@nexgen-merchants.com 
📞 +16468835611